Help & Support

Need a hand? We’re a small team of Cinema 4D artists and we answer every message ourselves. Email support@motionsquared.net and we’ll get back to you within 2 business days.

Frequently asked questions

How do I get my materials after buying?

Instantly. Your download link appears on the order confirmation page as soon as you check out, is emailed to you, and is always available under My Account → Downloads. No waiting, no shipping.

What format are the materials in?

Each pack is a single .c4d file with the textures already attached — open it, or merge it into your scene, and drag a material onto your object. Nothing to install, no database paths to set, and nothing to relink.

An Asset Browser database is included in the same download if you’d rather browse the pack with thumbnails. The Asset Browser needs Cinema 4D R23 or newer; the .c4d file itself opens in older versions too.

Which render engine should I choose?

Pick the engine you actually render with. Every pack has a Render Engine option — currently Redshift, Standard and Octane. Bought the wrong engine by mistake? Just email us and we’ll swap it for the right one, free.

What’s included in each pack?

150+ seamless, tileable 4K PBR (OpenPBR) materials, fully built for your chosen engine. Drag them straight onto your objects and render — nothing to rebuild or convert.

Can I use the materials in commercial projects?

Yes. Your purchase covers commercial work. One license is for one artist across all of their own machines; each additional artist needs their own seat. The full terms are in our License Agreement.

What’s your refund policy?

Every purchase is backed by a 30-day, no-questions-asked money-back guarantee, worldwide. If a pack isn’t right for you, contact us within 30 days for a full refund. See our Refund Policy for the details.

Do you offer bundles?

Yes — a complete bundle for each render engine gives you all 12 packs in one download at a large saving. Browse everything on the Material Packs page.

What software do I need?

Cinema 4D, with your chosen render engine installed. More engines are on the way — email us if yours isn’t listed yet and we’ll let you know when it lands.

Still stuck?

Email support@motionsquared.net with your order number and we’ll sort it out.

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